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For something that normally is easy to install, we severely tested the patience and skills of Tom and Jo. The ability to dial into my computer from their office was worth it’s weight in gold and Tom spent a long time delving into my Windows software. It transpired that we had a fundamental portion of Windows missing and once that was downloaded, the Diamond Design ribbon printing software ran like a dream. Whilst this was a Windows problem, at no time did we feel that we would have to solve this ourselves, The Ribbon Printing team took on the challenge with relish and won!