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We have being using Ribbon Writer for over 7 years and the service that we get is above and beyond, from the ordering of any products to the next day delivery. Not once have we been let down, even when our machine had an issue (the first and only time this has happened since owning) they sent us a replacement the next day so we could continue to work and supply our customers. Their customer service and help is a joy and breath of fresh air. Nothing is too big or small when ringing and asking for guidance and their knowledge of the random questions I do put to them. Brilliant Company.
I might add that the help during the last 6 months of the covid period has been outstanding as well!